FREQUENTLY ASKED QUESTIONS

E.S. Kluft & Company, the parent company of Aireloom Mattress Company, hand crafts their mattresses in three American based factories.

East coast retailers are supplied from the manufacturing facility in Pennsylvania.

West coast retailers are supplied from the manufacturing facility in California.

Central retailers are supplied from the manufacturing facility in Texas.

All sizes are industry standard.

Twin Mattress = 38” x 75”

Twin XL Mattress = 38” x 80”

Full Mattress = 53” x 75”

Queen Mattress = 60” x 80”

King Mattress = 76” x 80”

California King Mattress = 72” x 84”

Due to the handcrafted nature of all mattresses sold by E.S. Kluft & Company, the universal mattress sizes noted are approximate and allowed +/- 1 ½” tolerance. All measurements referenced are taken from the bottom of the mattress or box and are taken from edge to edge or side to side.

We generally recommend purchasing our entire system, both mattress and foundation. If your box spring/foundation is in very good condition – meaning that it is sturdy, has absolutely no sagging and provides proper support for the mattress; it should work fine. Your mattress warranty remains in place even when using your old foundation/box spring, as long as it meets the requirements for box springs/foundations in the Aireloom warranty.

Please note: The “feel” of your mattress will be affected when used on a support system or foundation other than on which it was displayed at your retailer.

The foundation is the support for your mattress. If the foundation is not supportive it will cause the mattress to lose support and comfort. A foundation that is worn out and unsupportive will affect or can void the new mattress warranty.

We manufacture 2 different types of foundations. The foundations are matched to a specific model mattress.

Wood stabilizer – upholstered in heavy duty foam. This contains no modules and is designed to provide rigid support. These foundations are used with innerspring, Latex and foam models.

8-way hand tied – an all coil foundation with the 8 ¾ gauge coils tied into place for stability. Used in our ultra-premium models, each foundation is upholstered in cotton, utilizes Italian twine to “tie” the coils.

Streamline™ and Luxetop™ are terms used by Aireloom to describe styles of mattresses. A Luxetop™ provides extra room at the top of the mattress to be filled with more plush comfort materials, therefore making it more luxurious.

A Streamline™ is a plain, or “streamline” style, usually with a lesser quantity of padding materials to provide a different level of comfort or “feel”. Choose the style that best suits your comfort preference.

We offer several different collections, each with their own unique construction characteristics. Each collection provides the finest support system whether it be coils or a foam or Latex core. The type of comfort materials will vary based on the collection criterion and the “feel” and level of luxury we are seeking to provide. These collections may be rather basic or traditional in engineering or offer our patented design featuring the Aireloom Lift™.

This patented design provides a coil system that is not restricted, allowing for greater conformance and superior support. The coils, when body weight is applied, literally “lift” and supportively contour to the body. Tufting by hand compresses the comfort layers, minimizing our need for adhesives and the development of deep body contours. This engineering – better support and fewer deep body contours – are not found in competitors’ construction.

Aireloom utilizes the highest quality of natural, eco-friendly and modern state of the art fabrics and components to make up our mattresses. Each mattress is crafted by hand to make sure that every detail of your mattress is impeccable to provide you with the look of luxury and comfort you expect as a discerning client.

Our mattresses are built to last 10 to 15 years with normal usage. By industry standards, mattresses generally will last from 8-10 years. Individual comfort needs change over time. If the mattress isn’t as comfortable as it once was or you are waking with morning aches and pains, it may be time to purchase a new mattress.

First, check the law tag to be sure you indeed received the correct model based on what you ordered.

Be sure your foundation is “flat and plumb” in the frame.

Be sure your frame is tight and assembled properly.

Contact your place of purchase for resolution of any other questions you may have.

Our mattresses and foundations are all flame retardant as required by federal law. Our flame retardant is not an applied chemical or spray – but rather a polyester /polymeric based barrier fiber that meets the EPA standards for safety.

Our suppliers minimize any off gassing during their curing process. Note that Aireloom is listed on the Certi-Pur US website as utilizing foams meeting guidelines.

While our mattresses are not “organic”, we attempt to manufacture products that are eco-friendly utilizing manufacturing methods and materials that are environmentally responsible. Many of our models offer organic components, such as cotton. We use fabrics and Latex that are from Okeo-Tex certified suppliers. Our flame retardant barriers are naturally derived, making them eco-friendlier. Review a specific model to determine the actual components utilized.

All of our mattresses are made with various raw materials including foam. We always use high quality upholstery grade foam to create unique and long lasting comfort. Also, foam will be used around the perimeter of the mattress to provide firmer edge support. We do not make 100% natural or organic mattresses. However, many of our mattresses include natural Talalay Latex, wool, cotton etc. in the comfort and/or structural components.

The Talalay process adds two steps. After the latex is poured, the mold is sealed and the process is continued in a vacuum chamber. The mold is then flash-frozen before it’s baked. Talalay Latex has a more consistent cell structure from top to bottom and edge to edge providing improved consistency in the finished product. It is most often used in comfort layers.

Celsion™ is a temperature-regulating Talalay latex foam. The high-technology phase change material in the foam cools the person sleeping when they are too warm and warms them when they are feeling cold. Phase change will either cool or warm the sleeper by changing its viscosity depending on the optimal body temperature.

Most of Aireloom’s mattresses are hand tufted, which compresses and secures the upholstery in place for exceptional back support, eliminating sagging and shifting of upholstery materials, along with minimizing body impressions. The tuft tape ties the top fabric, all of the upholstery to the innerspring, including the motion dampening base foam, along with the bottom fabric. This laborious, time consuming process pre-compresses the upholstery layers while eliminating artificial loft.

Micro coils are designed specifically for use as part of the comfort layer. They are made from thinner more flexible steel coils. They offer additional pressure relief, comfort, and also have a high level of resilience/durability and are not prone to body impressions. Micro coils are placed above the “main” coil system.

Pocket coils are individual fabric wrapped coils designed to minimize friction and maximize strength. The coils provide consistent distribution of support as well as good motion isolation. Aireloom uses higher gauge pre-compressed pocket coils in selected models and a thicker lower gauge coil in another model, depending on the “feel” we are looking to provide. Both gauges of coil are precision made exclusively for Aireloom using high carbon steel and heat tempering each coil.

Mattresses crafted by hand, may vary slightly during production. On a hand crafted mattress, the cover of the mattress is pulled and set in place by hand before it is sewn in. Additionally, when the foams that we use are taken out of their sealed bags, they need some time to settle into their position. Both of these processes can simply cause a slight variation to the height or width. These variations are negligible and have no impact on quality or comfort.

Yes, with the exception of a few models. Consult your dealer for specifics.

Yes, please see warranty for proper support instructions.

No, you should rotate it from head to toe in a 180-degree manner occasionally to avoid any indentations. If you feel like your mattress might be starting to wear unevenly, we recommend rotating it more often.

If you spill liquid on your mattress, please take the following steps. The mattress should never become wet, so we cannot promise that these steps will completely remove the stain or odor.

• If your mattress has a cover, first remove the cover and wash it in cold water with mild detergent. Hang dry for best results. Never use bleach or bleaching products with the cover.
• After the cover has been removed, soak up as much of the liquid using towels as possible. This may require pressing down on the material with the towel(s) to release the moisture.
• Once excess moisture is removed, let the mattress air dry. To speed up the drying process, place a fan so that it blows on the mattress.

We do not recommend using an electric blanket or heating pad with your mattress. Due to the temperature-sensitivity of the materials we use, adding high heat can hinder its ability to react to your body temperature and conform to your body shape. If you ever do use an electric blanket or heating pad, we recommend limiting its use to 30 minutes, and only on low or medium heat.

Use of the incorrect mattress frame will void your warranty. Full, Queen and King size units require a metal bed frame or bed base that has a rigid center support as well as support for the head, foot and sides. The proper center support must have two extended center legs from the base of the unit to the floor. Any Full, Queen or King frame that does not have a metal center support must use at least 5 hardwood (i.e., oak or ash) slats (1×4’s) with center supports extending to the floor. If your current frame does not meet these specifications, please call your salesperson immediately so that one may be added to your order in time for delivery.

Indentations in the mattress (body impressions) are normal within the first few weeks of owning a new mattress. Mattresses must be rotated often – every two weeks for the first three months of use, and every month thereafter. Body impressions of up to 1 ½ inch deep will remain throughout the life of the mattress and are not a warranty concern. Please visit our mattress care page or our warranty page for more information.

Mattress protectors are designed to inhibit dust mites, bed bugs, allergens, mold, mildew, bacteria and dead skin cells from building up in your mattress. The mattress protector will protect your investment. Mattresses that become stained or unsanitary at the time will void the mattress comfort and warranty guarantees. Be advised the mattress protector and/or mattress pad may slightly alter the feel of your mattress.

Polyurethane is a leading member of the wide-ranging and highly diverse family of polymers or plastics. Polyurethane can be a solid or can have an open cellular structure, in which case it is called foam – and foams can be flexible or rigid. It is best known for supporting our body for a large part of the day, in mattresses, upholstered furniture and car seats. What is sometimes less known is that we enjoy the benefits of hundreds of polyurethane foam articles without even noticing.

Aireloom and Kluft are two brands manufactured by E.S. Kluft & Company. Each brand is designed to occupy a specific position in the market place. While each brand is manufactured in the same facility to exacting standards, each will offer unique construction and components as well as its own unique comfort.

You can purchase sheets from any store however, make sure the sheets are designed for a deep pocket mattress. Deep pocket mattress sheets are designed for mattresses that are 14 to 15 ½” in height.

With all the changes today in upholstery composition, coil gauge and significant upgrades in materials, we are unable to provide a product that is exactly the same as the one you may have purchased several years ago. We strive to perfect our premium level of construction and offer the finest components available.  Please visit a retailer near you to view mattresses currently offered.

Most likely the noise is coming from the frame or cross slats where the foundation is rubbing on the hardware. The best way to isolate the source of the noise is to lay the foundation and the mattress on the floor separately. Then check each one separately.